Aimee Campbell, StubHub's global head of public affairs,. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sorry we couldn't be helpful. ballpark app fixes this. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. You will enter your community username and new password and done! After the switch, you will enter the email address you use to access the community in order to reset your password. Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. Anyone know what to do? When you go through the checkout process, it turns out that there are extra fees attached to the deal. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Sorry we couldn't be helpful. Thanks. In the form of a scam, a seller will set a competitive ticket price. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek I never received an email. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Yes I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. In order to sell tickets on StubHub, you need to: Create a StubHub account. Apparently they should be ready by midnight tonight. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. on tickets issued to original buyers. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Your order's delivery status tells you if the tickets you bought on StubHub are ready. We are changing the way you register and sign-in to the StubHub Community. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Sometimes season ticket holders for the venue have access. If you buy you are covered by Stubhub fan promise. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Sorry we couldn't be helpful. Re: selling tickets that arent available yet. Hey this was just happening to me as well. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. [deleted] 4 yr. ago It's the real deal Buying tickets on StubHub guarantees you a. Lindsay is the author of this solution article. About 3 business days before the event. This timeframe can range from 24, 48, or even 72 hours. They also get to itemize how those prices are calculated. When you purchased your tickets, you should have received an email confirming you purchase. Sellers also receive some benefits from this FanProtect Guarantee. If you buy you are covered by Stubhub fan promise. StubHub is the OG of ticket resale. Stubhub has had some serious software glitches the past few months. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Press J to jump to the feed. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. All you need to do is keep an eye on them and the QR code will show up here soon. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. doesn't leave me any wiggle room https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Customer service all the way to your seat, 2000-2022 StubHub. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Select the date of the event and the type of ticket you're selling. On stub hub, I got screwed. But, no need to worry on that actually as you do have the tickets! You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. If so, wait a few minutes. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. But it isn't always that easy. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. I am having the same issue. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". How do I determine the seat numbers for a ticket listing? Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. List the details of the ticket. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Are you within 48 hrs of the event? Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Ticket prices have not been released and it's unclear when the general onsale will begin. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Download the MLB Ballpark app. If I purchase both sets, will the seats be together? Kasper is not the only fan who. 48 hours before the event. This is done to prevent potential fraud or security issues. Then go to team "Colorado Rockies" and your tickets should be in there. They use bots and whatnot which is so annoying. How can I access my contacts? You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. Great question. You will enter your community username and new password and done! The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Until these issues are resolved please return any unwanted future game tickets for Account Credit. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! As long as you claimed the tickets in your App, you'll be good to go. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Make sure you signed in with the right account. Find or create the event you selling the tickets for. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Yes Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Use of this website signifies your agreement to our, / Understanding your order's delivery status. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. So sorry to hear about the tickets and the event being sold out! Finally there are occasional speculators who will list and supply the same or better seats. Which unfortunately means replacements are sometimes not possible. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Is this normal? Danielle is the author of this solution article. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you can't deliver the tickets you sold on StubHub, you need to tell us. Thanks! No. Not getting your tickets until the day of the event has become more common with venues. You are buying tickets from a third party; StubHub is not the ticket seller. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. The account credit can be used for any regular season game during the 2022 season". @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Id guess brokers who have confidence theyll get tickets. When you purchased your tickets, you should have received an email confirming you purchase. All Rights Reserved. they have until November 3rd to deliver, and the show is on the 4th. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Yes It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Their customer service number is 866-788-2482. How you get your tickets depends on the kind you bought. In most cases, tickets aren't issued until 24 hours before the event. No. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Covered by StubHub fan promise finally there are occasional speculators who will list and supply the or... 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