Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Truly awful experience. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Tip for consumers:Please don't use Chatdeal for anything. For more information about the command, view its help information. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. skm, Is this a legit agency? Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Exceptional Customer Support! Your request was received and Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Just go with more reputable websites. Thanks Crystal! @panos79 I'm in the same boat (google brought me here). I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. NEVER EVER AGAIN! One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Looking forward to speaking with you soon. We hope to serve you in the future under better circumstances. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. Kayak and Chatdeal are a middleman who can add no value. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] BBB Business Profiles are provided solely to assist you in exercising your own best judgment. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. Chatdeal Service Team. Tip for consumers:Dont trust them. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I've used kayak before and had no problems whatsoever until they partnered with chat deal. Greg was amazing and super helful. I booked a trip to Australia in June of 2022. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". It's the same thing they told me three days ago. ChatDeal Service Team. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Here are 8 tips for writing great reviews. Find out how we combat fake reviews. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Dear Siobhan,Thank you for your feedback! Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Thank you Celia!! Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Looking forward to speaking with you soon. Frequently asked questions. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Suggested companies are based on peoples browsing tendencies. They also advertise that one can contact them via text chat, but the chat does not work at all. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Changes, Cancellations & Refunds 9 . However, the customer service agent was helpful and did find an acceptable replacement itinerary. Basically $242.76 was just taken from me for no reason. Dear Brady, Very helpful chat with Cheryl, personable and very clear. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? They are thieves and liars. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Truly awful experience. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. They all did the best they could to get me the best offer. Hope you enjoyed booking with Amber. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Kayak - $216.40. One day before the trip my flight got cancelled. Attempted to email original agent, that bounced. Our dedicated staff will be pleased to learn of your high praise. Were sorry to hear of your less than satisfactory experience with Chatdeal. Highly recommend to STAY AWAY. Faithfully yours, It's now Aug. 8 and still no feedback. International Association of Better Business Bureaus. Highly recommend to STAY AWAY. we'll be in touch soon. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Dear Anthony,Amazing feedback! Dear Maya, Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. Cancellation within 24 hours of booking I thought it was booking with kayak but it turns out it somehow went through these jokers. Please email us at investigation@chatdeal.com I was helped by Raavi who was both helpful and incredibly patient. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Re: Help with terrible customer service with Kayak's Chatdeal. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. It goes against our guidelines to offer incentives for reviews. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Chatdeal is a rip-off. What is a Support Bundle, and why should I opt for it. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Kind regards,ChatDeal Service Team. Faithfully yours,ChatDeal Team. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. after severals answers no response !!! Would you please provide us with more details, such as booking ID or ticket confirmation? If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. And they left at O'Dark 30. And other attempts to email Customer Service. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Thank you. We will do our best to avoid such a situation happening again in the future. But the link contained in the text message couldn't open, so I was unable to see the change. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Please email us at investigation@chatdeal.com Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. 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